We contacted Dr. Melissa Marks, of Signature Plastic & Reconstructive Surgery, about what it is that makes her practice stand out from the others. Her answers are below.
1. What does Signature Plastic Surgery and MedSpa Offer?
At Signature Plastic Surgery and Med Spa’s office, we pride ourselves on creating a private, intimate, and comfortable environment where patients feel valued and cared for. Our comprehensive range of services includes both surgical and non-surgical options, as well as luxurious medSpa treatments. Each patient is treated with a customer service focused approach, ensuring personalized interactions and tailored treatment plans that cater to individual needs and desires. Our facility is designed to provide a superior experience, setting us apart from others in the field with our commitment to excellence, attention to detail, and the highest standards of safety and care.
We specialize in surgical options such as breast augmentation, mommy makeovers, tummy tucks, female rejuvenation, liposuction, and facelifts. These procedures are all performed by Dr. Melissa Marks, who is a double board-certified plastic surgeon.
For those seeking non-surgical alternatives, we provide advanced treatments like Botox, dermal fillers, laser skin rejuvenation, and radiofrequency microneedling treatments ensuring minimal downtime and impressive results.
Additionally, our medSpa services include relaxing facials, chemical peels, and wellness therapies, all designed to enhance your natural beauty and overall well-being. To ensure a relaxing atmosphere for our patients, we focus on several key elements. Firstly, the interior design of our office is warm and inviting, featuring soothing colors, comfortable seating, and soft lighting to create a tranquil environment. Secondly, our staff is trained in providing compassionate care, greeting each patient with warmth and ensuring they feel at ease from the moment they arrive. We also offer calming amenities, such as aromatherapy and soothing music, to enhance the overall experience. Additionally, we prioritize patient privacy and quiet spaces, allowing individuals to feel secure and relaxed during their visit.
Throughout every step of the process, we emphasize a personalized approach, taking the time to understand each patient’s goals and concerns, which contributes to our reputation for exceptional care and satisfaction.
2. What are some of your approaches to customer service?
Our customer service revolves around personalization, empathy, and effective communication. Firstly, understanding each patient’s unique needs and preferences allows for tailored experiences that foster trust and satisfaction. Secondly, training staff to approach every interaction with empathy ensures that patients feel heard and valued, especially when they might be feeling vulnerable. Additionally, maintaining open lines of communication, whether through follow-up calls or regular check-ins, reinforces the sense of care and commitment to patient well-being. Finally, actively seeking and implementing patient feedback can help refine services and enhance overall satisfaction.
A large part of the Signature experience is the personalized touch. You will always know that when you call, have a question, or need to schedule an appointment that you will know the people you are speaking with. What sets us apart is that whether you are seeing us for surgical or non-surgical treatments, you will always meet with Dr. Melissa Marks.
3. What is one of the most rewarding parts of being a Plastic Surgeon in Charlotte?
One of the most rewarding parts of being a plastic surgeon is witnessing the profound impact that surgical procedures can have on a patient’s confidence and quality of life. Helping someone achieve their aesthetic goals or reconstructing a part of their body after trauma or illness can be incredibly fulfilling.
The most challenging aspect often involves managing patient expectations and ensuring they have a realistic understanding of the outcomes. The emotional and psychological aspects of surgery can be complex, and it’s important to communicate effectively and provide support throughout the process.
Operating in the Charlotte area offers several benefits, such as a growing population and a diverse clientele, which can lead to a steady flow of patients. However, there can also be drawbacks, such as increased competition from other surgeons and practices in a rapidly expanding market, which can make it essential to continually differentiate one’s services and maintain high standards of care.
4. How does Signature Plastic Surgery and MedSpa differ from other plastic surgery practices in Charlotte?
We have received overwhelmingly positive feedback from our patients regarding their experiences at our office. Many individuals express appreciation for the warm and welcoming atmosphere, noting how it alleviates any pre-treatment anxiety. Patients often commend our staff for their professionalism and genuine care, highlighting the personalized attention they received throughout their journey. Additionally, numerous reviews mention satisfaction with the results of their treatments, reinforcing our commitment to excellence. Overall, our patients frequently describe their experiences as transformative, both physically and emotionally.
5. What is Signature Plastic Surgery’s mission statement?
“To enhance the lives of our patients through compassionate, personalized care and advanced surgical techniques. We are dedicated to restoring form and function with integrity and artistry, empowering individuals to achieve their aesthetic and reconstructive goals while prioritizing their health and well-being. Our commitment is to create a supportive environment where patients feel valued, informed, and confident in their journey toward self-improvement.”
6. Who is the Plastic Surgeon at Signature Plastic Surgery & MedSpa?
Dr. Melissa Marks is a double board-certified, fellowship-trained plastic surgeon and has nearly 15 years of surgical experience. Dr. Marks’ comprehensive surgical training is what sets her apart educationally. She has completed a 5-year general surgery residency at McLaren Macomb Hospital, through Michigan State University and subsequently completed a highly specialized 3-year fellowship in plastic and reconstructive surgery at Mercy Medical Center in Des Moines, Iowa. She is board-certified in both general surgery and plastic surgery.
Dr. Marks is known for her surgical precision, beautiful symmetry, and boutique customer experience, while offering a level of intimacy that allows patients to feel extremely comfortable. She founded Signature Plastic & Reconstructive Surgery in 2018 based on these principles, which have made Dr. Marks and her practice one of the most desirable plastic surgeons in the region.
Personally, Dr. Marks is a wife and mother of two children and can uniquely relate to women seeking plastic surgery.
Please contact us to schedule a consultation.
To view the original article, please visit Charlotte’s Best.
